GENOSYS Problem Control Cream

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can not offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable products that have a best before date or have been specifically created for you cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted at our discretion:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery.

You will be responsible for return postage.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ask@MerakiWellbeing.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ask@MerakiWellbeing.uk and send your item to:

Meraki Wellbeing – Essence Beauty Shop

THE STUDIO. Corn House, The Stables Business Park, Bristol Road, Rooksbridge, Somerset, BS26 2TT.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Meraki Wellbeing – Essence Beauty Shop

THE STUDIO. Corn House, The Stables Business Park, Bristol Road, Rooksbridge, Somerset, BS26 2TT.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at ask@MerakiWellbeing.uk for questions related to refunds and returns.

• Standard Shipping: £4.80 

All orders as shipped on the day the product becomes available. You can typically expect to receive your order with 5-7 working days.

• Spend over £150 and get FREE UK Shipping
• Click and Collect (THE STUDIO): FREE

Collection at THE STUDIO, Corn House, The Stables Business Park, Bristol Road, Rooksbridge, Somerset. BS26 2TT.